Are there cancellation fees?

Where can I read your policies?

Do I need to pay a bond?

Is there an enrolment fee?

What are the course requirements?

How much does a trainee earn?

How long do Australian apprenticeships and traineeships take to complete?

What is TLC Learning?

What member benefits do you offer?

Where are TLC Health Clubs located?

Does TLC Health Clubs offer class only memberships?

Can I cancel my membership?

Can I put my membership on hold?

What sort of memberships do TLC Health Clubs offer?

Is there a joining fee?

Who can I contact outside of your opening hours?

What do I do if I am a non-English speaking patient?

How do I get my test results?

Can I speak to the doctor or nurse via a telephone call?

How can I get a repeat prescription?

Do you offer home visits?

What do I do if I have an emergency?

Can I cancel my appointment?

What if I need to make a complaint?

What about visitors?

What social activities do homes provide?

What will the food be like in my new home?

What about private health insurance?

Can I keep the same doctor and dentist?

How do I plan my care?

Who will help me settle into aged care?

What about my family, friends or carer?

Can the home ask me to leave?

Can the home make me change rooms?

Can I change rooms?

Can I move to another aged care home?

What if I need to go to hospital?

Can I go away on holiday?

How long can I stay in aged care?

What if I am already in a home? Will the changes affect me?

What about residential aged care fees and payments – how do they work?

What else must I do before moving into an aged care home?

What is it like to live in an aged care home?

Which home is best for me?

How do I find an aged home?

How do I access aged care?

Does your menu cater for allergies or cultural preferences?

What food is provided?

What is the intergenerational program?

Is there a discount for siblings?

What are the fees?

Is there a minimum number of days my child must attend?

What rooms does TLC Early Learning have?

Can I tour TLC Early Learning?

How can I order TLC Supplies products?

Why choose TLC Supplies?

How long does the delivery take?

What does TLC Supplies provide?

When was TLC Supplies created?

Who is TLC Healthcare’s CEO?

Will TLC Healthcare continue to expand?

Does TLC Healthcare own and operate a multigenerational healthcare precinct?

What services TLC Healthcare offers?

When was TLC Healthcare founded?

TLC Healthcare – Frenquently Asked Questions

Contact our Team

Explore our most commonly asked questions for answers and insights into TLC Healthcare. 

FAQs

Standard Aged Care Package - $50.00 per month, inc. GST

Premium Aged Care Package - $75.00 per month, inc. GST

If you subscribe to one of the above aged care packages, you can also choose to add the following channels. Each channel is an additional $6.00 per month, inc. GST. 

Agreement to Supply Foxtel Form

Only available at Armstrong Creek, Donvale, Fitzroy North, Wallington.

Only one point can be selected, if the room has two points available.

Agreement to Supply Resident Phone Form

Fill out the form below and a member of our team will be in touch

TLC Early Learning - Enquiry

Fill out the form and a member of our team will be in touch to organise a tour of our early learning centre

We will do our best to accommodate your preferences

TLC Early Learning - Book a Tour

TLC Aged Care - Enquiry

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What is an ACAT assessment?
Once you finish working full time, and the kids have moved into their own places, you may one day discover your house has outgrown you. A smaller place would free you from the regular rounds of home maintenance and cleaning rooms you never really use.

This could be a hobby, activities or interests

<a href="https://www.tlchealthcare.com.au/privacy-policy/" target="_blank">Click here</a> to read our Privacy Policy

TLC Aged Care - Book a Tour

Contact us

Hairdressing services are available in TLC Aged Care homes at least one day a week. Our hairdresser is pleased to come in by appointment to attend to the resident's needs regularly and/or for special occasions. Staff will be happy to assist in making bookings as required. 

Fees for hairdressing services will be charged to the resident's monthly account for residents who already have Direct Debit arrangements in place. Otherwise, all services must be prepaid via EFTPOS at Reception during business hours. 

Hairdressing Services Authorisation Form

You may be aware of the legislative requirements governing the safety of all electrical equipment and the need for this equipment to be test and tagged by a competent person every 12 months.

TLC is committed to providing a safe environment for all building occupants by way of 1) Testing and Tagging of resident's personal electrical equipment is to be completed pre-admission and again on an annual basis, and 2) new personal electrical items need to be accompanied with proof of purchase to allow us to identify the item. 

The Aged Care Quality and Safety Commission requires that documentation be provided to verify that the test and tagging of all electrical equipment has been completed.

The annual test and tagging is carried out by a competent person at a flat rate of $25.00 per annum. TLC reserves the right to adjust this charge in line with any increased charges in tagging appliances. Any changes in pricing will be communicated to you.

Electrical Appliances Test and Tagging Form

Clothing labels are supplied and attached to the garments at a cost of $50.00 per 100 labels. This fee will be charged on the resident's account (permanent residents only). Excess labels will be held in the laundry for any new items of clothing. This will ensure that all clothing is appropriately labelled at all times. Please give staff any new clothing items for labelling. 

Important:
All clothing items brought into our home that are intended to be laundered by TLC Aged Care should be of wash and wear type only. Some clothing items are unsuitable for processing in a commercial laundry environment. Delicate items, including woolens and some synthetic fibres, do not withstand high temperatures and may be damaged in either the wash or dry process. Refer to garment care labels or ensure that you choose durable fabrics (such as cotton or poly/cotton blend garments) to ensure items are suitable for commercial laundering. 

TLC is not responsible for any damages to garments. TLC offers labelling services as an option, if you do not wish to label the clothing items yourself. 

Resident Garment Labelling Request Form

I/We request that monies due for monthly payment as per terms covered in the Resident Agreement be drawn under the Direct Debit System from my/our account conducted with:

Direct Debit Authorisation Form

Please note that Gold Privileges memberships may be applicable to areas of some TLC homes; please ask our Resident Liaison for further information.

Enduring Power of Attorney (Financial, Personal or Medical)

Please attach certified copies of documentation to support the appointment of your representatives.

TLC Aged Care homes are co-located with a medical centre. TLC Medical Centres' on-site general practitioners are available if you would like them to provide your care. If you do not wish to receive care from our general practitioners, please complete this section.

TLC Aged Care is able to provide you with information about pharmacy services. If you do not wish to receive your medications from our pharmacy provider please complete this section.

If yes, please provide your pharmacy details below.

Application for Residential Aged Care

Fill out the form and a member of our team will be in touch

CHC33021 Certificate III in Individual Support (Ageing)

CHC30121 Certificate III in Early Childhood Education and Care

CHCAGE011 Provide Support to People Living with Dementia

CHCPAL003 Deliver Care Services using a Palliative Approach

HLTINF006 Apply Basic Principles and Practices of Infection Prevention and Control

SITXFSA005 Use Hygienic Practices for Food Safety

Apply Now

Fill out the form below and a member of our team will be in touch to organise a tour of our facilities

TLC Health Clubs - Experience Us

Fill out the form below and a member of our team will be in touch to organise a free day pass

TLC Health Clubs - Book a day pass

We’d still love to hear from you. Get in touch to let us know you’d like to join our team, and we’ll make sure to keep you posted about new aged care job opportunities.

Get in Touch

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Welcome to TLC Aged Care, where our innovative care approach empowers you to live life your way, every day.

Welcome to TLC Medical Centres, offering GP consultations and allied health services.

Welcome to TLC Health Clubs, offering state-of-the-art equipment, exhilarating workouts, and world-class coaching.

Welcome to TLC Early Learning, offering exceptional childcare services for children aged 6 weeks to 6 years.

Explore our nationally recognised healthcare training courses, designed to prepare you for a rewarding career.

Welcome to TLC Supplies, a division of TLC Healthcare.

Welcome to The Village Café, where you can relax, and socialise over great food and drinks.

Frequently Asked Questions