Privacy & Confidentiality

To deliver high-quality care, TLC Medical Centres holds patient medical records, consultation details, test results, past prescriptions, and any other recorded treatments by past and current health professionals involved in your care and treatment. This information is stored securely and electronically for our health professionals to access.

We are sometimes required to disclose your personal medical records to other entities involved in your care. For instance, when you are referred to a specialist, we are obligated to provide information relevant to your treatment in a referral letter.

Our practice uses automated technology within our clinical software program to ensure only relevant information is included in any referrals/letters prepared by the clinical staff. In return, we receive results and information from the specialist.

In accordance with the Victorian Health Records Act 2001, you have an enforceable right of access to your health information. These requests must be made in writing to the practice manager.

Our privacy policy provides information to you, our patient, on how your personal information is collected and used within our practice, and the circumstances in which we may share it with third parties.